1-Year Activation

Payment must be made upfront before the license can be generated. Once payment is received, the download link and license key will be emailed to you.

Drop off your device or schedule a technician to pick it up for professional troubleshooting and diagnostic services.

Our technicians take the time to thoroughly evaluate your device, identify the underlying issue, and provide recommended repair solutions.

Diagnostic Fee Policy: If you choose to proceed with the recommended repair, the diagnostic fee will be credited toward the total repair cost. Please note that all diagnostic fees are non-refundable, as troubleshooting requires dedicated time, technical expertise, and resources to accurately identify complex hardware and software issues.

Pricing Notice: Labor and replacement part costs vary depending on the laptop's make, model, and serial number. Contact KTG IT Solutions for a customized repair estimate.

Get professional technical assistance without leaving the comfort of your home or office. KTG IT Solutions provides convenient remote support to troubleshoot, diagnose, and resolve a variety of hardware, software, and system-related issues.

Remote Support Requirements:

• A reliable, high-speed internet connection is required.

• Ensure your device is powered on and accessible.

• Chrome Remote Desktop may be required to establish a secure remote connection.

• Please allow at least 1–2 hours for troubleshooting and service.

Service Rate: $100.00 per hour.

Billing is based on the actual time spent providing remote technical support. Additional time may be required depending on the complexity of the issue.

Get expert technology guidance tailored to your personal or business needs. KTG IT Solutions provides professional IT consulting to help you identify technical challenges, improve system performance, strengthen cybersecurity, and make informed technology decisions.

Whether you need assistance with computer hardware, software, network infrastructure, cybersecurity, system administration, or technology upgrades, our experienced technician will evaluate your needs and provide practical recommendations and solutions.

Consultation Includes:

• IT assessments and technology recommendations

• Cybersecurity and information security guidance

• Computer hardware and software consultation

• Network infrastructure and troubleshooting guidance

• System optimization and performance recommendations

• Business IT strategy and technology planning

Consultation Details:

• Duration: 1 Hour

• Rate: $150.00

• Available: Virtual or In-Person (additional travel fees may apply)

Please note: This consultation covers professional advice, assessments, and recommendations. Hands-on repairs, installations, and additional technical services are billed separately.

On-Site IT Support

Get reliable, professional IT support right at your home or business. KTG IT Solutions provides on-site troubleshooting, hardware and software repairs, network configuration, printer setup, computer optimization, and general technical assistance. Whether you're dealing with unexpected technical issues or need help maintaining your IT equipment, our technicians are ready to help.

We work to minimize downtime, resolve technical problems efficiently, and keep your computers, devices, and business operations running smoothly.

On-site services include:

• Computer and laptop troubleshooting

• Hardware installation and replacement

• Printer installation and network connectivity

• Wi-Fi and network troubleshooting

• Software installation and configuration

• Virus and malware removal

• Workstation setup and optimization

• Preventative hardware maintenance

• Small business IT support