KTG IT Solutions, LLC | Computer Repair & IT Services Agreement
These Terms & Conditions govern computer repair, diagnostics, upgrades, data recovery, remote support, and other IT services provided by KTG IT Solutions, LLC. By authorizing service, you agree to the following terms.
1. Services & Estimates
KTG IT Solutions provides services on a best-effort basis. Repair outcomes and completion times are not guaranteed. Estimates are based on the information available at the time and may change if additional issues are discovered. Customer approval will be requested before performing work beyond the approved estimate. Work may be paused if authorization cannot be obtained. Some devices may be unrepairable due to hardware failure, unavailable parts, age, or manufacturer restrictions.
2. Diagnostics, Pricing & Payment
Diagnostic Fee: $50.00, non-refundable, due at device check-in.
Repair Attempt Fee: Starting at $50.00 when an attempted repair cannot be completed due to circumstances beyond our control.
Payment: Full payment is due upon completion of services.
Parts & Equipment: Special-order parts, hardware, software licenses, and custom equipment may require advance payment.
Refunds: Diagnostic fees, completed labor, and ordered parts are non-refundable.
Billing Concerns: Please contact KTG IT Solutions directly to resolve billing disputes before initiating a chargeback.
Services are billed according to the approved service order and applicable pricing. Accepted payment methods may include cash, credit/debit cards, Cash App, PayPal, Zelle, and Square.
3. Data Protection & Customer Responsibilities
Customers are responsible for backing up important files before service. KTG IT Solutions is not responsible for lost, corrupted, unrecoverable, or unrestored data, programs, licenses, or settings. Data backup and recovery services are available for an additional fee, subject to feasibility. Unless otherwise agreed, backups cover personal files and do not include operating systems, installed applications, licenses, or system configurations.
Customers must provide necessary passwords, PINs, encryption keys, and access credentials. KTG IT Solutions is authorized to install, remove, configure, or update software required to perform the requested services.
4. Liability & Equipment Conditions
KTG IT Solutions will exercise reasonable care when handling customer equipment. However, existing damage, defective components, liquid damage, malware, software issues, or other underlying conditions may cause additional failures during or after service. To the fullest extent permitted by law, KTG IT Solutions is not liable for damages arising from these conditions. Total liability for a claim related to a specific service will not exceed the amount paid for that service, to the extent permitted by law.
5. Limited Service Warranty
Labor performed by KTG IT Solutions is covered by a 30-day limited warranty from the service completion date. This warranty applies only to the original repair or service performed. It excludes unrelated problems, physical or liquid damage, power surges, user error, malware reinfection, customer-installed software, and subsequent hardware failures. Manufacturer and third-party product warranties are subject to their respective terms.
6. Unclaimed Devices
Devices not collected within 30 days of service completion or customer notification may incur storage fees. Devices remaining unclaimed for more than 90 days may be treated as abandoned and may be disposed of, recycled, or sold to recover outstanding costs only as permitted by applicable law and after any required notices or procedures.
7. Service Authorization
By approving a service order, estimate, or repair, the customer authorizes KTG IT Solutions to perform the agreed diagnostics, repairs, upgrades, software installations, and related work. The customer acknowledges the risks associated with servicing electronic equipment and accepts responsibility for providing accurate information and necessary access.