KTG IT Solutions, LLC

“Keeping Technology Genius “

KTGComputerRepair@gmail.com

Randallstown, MD 21133

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COMPUTER REPAIR/SERVICE AGREEMENT

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1. DISCLAIMER

1.1

KTG IT Solutions will perform computer services, repairs, and upgrades as requested by the customer. We strive to provide honest, professional, and high-quality service; however, specific results cannot be guaranteed.

1.2

Computer services and repairs are provided on a best-effort basis. In some cases, a device may not be repairable due to factors beyond our control, including but not limited to the age of the device, obsolete components, unavailable replacement parts, manufacturer restrictions, or extensive hardware failure. In such cases, rebuilding or replacing the device may be necessary at the customer's expense.

1.3

The time required to diagnose, service, or repair a computer cannot be guaranteed and may vary depending on the nature of the issue and parts availability.

1.4

You acknowledge that servicing electronic devices carries an inherent risk of data loss, software corruption, or hardware failure. You are responsible for backing up all important data prior to service. KTG IT Solutions shall not be responsible for any loss of data, programs, or files.

1.5

You authorize KTG IT Solutions to install, remove, configure, or update software, including antivirus and diagnostic tools, as necessary to complete requested services. Temporary repair software may be removed upon completion of service.

2. BILLING TERMS

2.1

Services are billed according to the approved service order and applicable pricing schedule.

2.2

An estimate will be provided whenever possible before work begins. Estimates are not guarantees of final cost.

2.3

If unforeseen circumstances require additional labor, parts, or services beyond the estimate, every reasonable effort will be made to obtain customer approval before proceeding.

2.4

If the customer cannot be reached for authorization, work will be paused until contact is established.

3. PAYMENT TERMS

3.1 Diagnostic & Repair Attempt Fees

A non-refundable diagnostic fee of $50.00 is due upon device check-in. If a repair is attempted but cannot be completed due to hardware failure, unavailable parts, manufacturer restrictions, or circumstances beyond KTG IT Solutions' control, a repair attempt fee starting at $50.00 may apply.

3.2

Full payment is due upon completion of services, repairs, upgrades, or data recovery work.

3.3

Special-order parts, hardware, software licenses, and custom equipment purchases must be paid in advance at the discretion of KTG IT Solutions.

3.4

Accepted payment methods include:

• Cash

• Credit/Debit Cards

• Cash App

• PayPal

• Zelle

• Square

3.5 Billing Disputes

Customers agree to contact KTG IT Solutions directly regarding any billing concerns before initiating a chargeback or payment dispute with a financial institution.

3.6

Labor charges, diagnostic fees, and special-order parts are non-refundable once services have been performed or parts have been ordered.

3.7 Unclaimed Equipment

Devices not picked up within 30 days of service completion or customer notification may be subject to storage fees. Devices left unclaimed for more than 90 days may be considered abandoned property and may be disposed of, recycled, or sold to recover repair and storage costs where permitted by law.

4. LIABILITY

4.1

Services are provided for the purpose of diagnosing, repairing, upgrading, or maintaining the customer's device(s).

4.2

KTG IT Solutions will exercise reasonable care while handling customer equipment. However, some devices may have pre-existing conditions that increase the risk of failure during service.

4.3

KTG IT Solutions shall not be liable for data loss, software corruption, hardware failure, or other damages resulting from pre-existing conditions, viruses, malware, defective hardware, manufacturer defects, or software issues.

4.4

The customer is solely responsible for backing up all data prior to service.

4.5 Limitation of Liability

To the fullest extent permitted by law, KTG IT Solutions' total liability for any claim related to services performed shall not exceed the amount paid by the customer for the specific service rendered.

5. SUPPORT

5.1

Customer satisfaction is our highest priority.

5.2

All services will be performed in a professional, reasonable, and timely manner, taking into consideration the complexity of the issue and availability of parts.

5.3

Courtesy support may be provided for issues directly related to the original service performed during the warranty period.

6. REPAIR & SERVICE GUARANTEE

6.1 Limited Service Warranty

KTG IT Solutions warrants labor performed for 30 days from the date of service completion.

6.2

This warranty applies only to the original repair or service performed and does not cover:

• Unrelated hardware or software issues

• Physical damage

• Liquid damage

• Power surges

• User error

• Malware or virus reinfection

• Customer-installed software

• Hardware failures occurring after service completion

6.3

Problems unrelated to the original repair or service are not covered under warranty.

7. ESTIMATES

7.1

All repair estimates are based upon the information available at the time of diagnosis and may change if additional issues are discovered during service.

8. BACKUP OF DATA

8.1

The customer is responsible for backing up all data prior to service.

8.2

Upon request, KTG IT Solutions may perform data backup services for an additional fee.

8.3

Data backup services typically include documents, photos, videos, and other user files. Backup services generally do not include operating systems, installed software, software licenses, or system configurations unless specifically agreed upon.

8.4

KTG IT Solutions shall not be held responsible for any files, programs, licenses, or data that cannot be recovered or restored.

8.5

The customer is responsible for reinstalling and activating third-party software not included with the operating system, including but not limited to Microsoft Office, QuickBooks, TurboTax, Adobe products, and other licensed applications.

8.6 Passwords & Encryption

Customers are responsible for providing any passwords, PINs, encryption keys, account credentials, or security information necessary to complete requested services. Failure to provide required access credentials may delay or prevent service completion.